Refund policy

At Shakha The Flower Shop, customer satisfaction is our top priority. Due to the perishable nature of flowers, our return and refund policy is outlined below.

1. Returns

• As flowers are perishable items, we do not accept returns once the order has been delivered.
• However, if you receive damaged, incorrect, or poor-quality products, please contact us immediately.

2.  Issues with Order

• Any issues must be reported within 5 hours of delivery.
• Please provide clear photos of the product along with your order details for verification.

3. Refund Eligibility
You may be eligible for a refund or replacement in the following cases:

• Damaged or wilted flowers upon arrival
• Incorrect product delivered
• Missing items from the order

4. Refund Options

• Replacement of the product (preferred)
• Store credit for future purchases
• Refund to original payment method (if applicable)

5. Non-Refundable Situations

• Incorrect delivery details provided by the customer
• Recipient unavailable at the time of delivery
• Minor variations in flowers or packaging due to seasonal availability
• Change of mind after order dispatch

6. Cancellation Policy

• Orders can be canceled within 5 hours of placing them.
• Same-day or already dispatched orders cannot be canceled or refunded.

7. Refund Processing Time

• Approved refunds will be processed within 5–7 business days to the original payment method.

8. Contact for Support
For any concerns, please reach out to us:
📞 9099978785
📧shakha.flower@gmail.com